The healthcare industry has an interaction problem between patients and doctors

At Karen (fka Care3), we believe all good healthcare starts with a conversation. The better the conversation over time, the better the potential outcomes will be for patients. However, the healthcare industry has an interaction problem between patients and doctors. Typical interactions with your physician are periodic verbal exchanges in an office setting with information transfer limited by your memory of events since the previous visit. Your time with your doctor is limited, their information about your experience is limited, so their ability to make sound treatment plans for you is also limited. Let’s fix this problem together.

Karen uses the three (3) main elements of communication – text, media, and data – to create digital “Conversations” between you, your family and/or your care providers (doctor, nurse, social worker, therapist, etc.) to capture your ongoing health experience. When you have a Karen Conversation with your care providers, you share your experiences not only through text messaging, but also by tracking care task completion, medication adherence, and symptom severity. If an incident, like a fall or seizure occurs, you can report the incident in real-time so providers can intervene, if necessary.

In a recent statement by Care3, Inc. CEO and Co-Founder, David S. Williams, he explains how Conversations work on the app. “Karen Conversations allow consumers and care professionals to ‘talk’ about care without an office visit, phone call, or appointment. This new interactive format also generates data critical for improved care planning and real-time clinical response to adverse events.”

Karen has demonstrated significant impact in number of interactions, clinical data points generated, and care plan adherence through the use of Conversations. In three separate case studies with dozens of participants, Karen resulted in the capture of more than 360 clinically relevant data points per patient per quarter and increased care plan adherence by 68% during the three-month period. When including text messages, photos, videos, and audio shared between family and providers, Care3 Conversations drove more than 450 quarterly interactions per patient and led directly to an average of two intra-quarter adjustments in care plans.

This means that your care providers are more responsive to you and can make more accurate and timely care decisions when you have a Care3 Conversation with them. This is the way we can influence how the healthcare industry serves US—by providing more information while they give us more attention. Win-win.

If you didn’t get Karen from your care provider and just downloaded the app from the App Store or Google Play, use your new Health Journal to add files to your secure space for personal health information (PHI), track your health experience over time, and then add your care providers later.