Dear Care3 Family,
As you may have heard, Congress rolled back the FCC’s internet privacy rules this past week. If the President signs this bill into law as expected, it would allow internet service providers (ISPs) like AT&T, Verizon, Comcast, Cox and others to sell your personal online and mobile web browsing data and information on your mobile app usage.
At Care3, we want you to understand that we take privacy very seriously.
- No third party can view your activity on Care3. Neither the government nor any ISP has access to your personal health information and that of your loved ones on Care3. When you use the Care3 app to send text and media messages back and forth with family and friends, each text is encrypted so no one can intercept the messages, pictures, or audio files as they pass from your phone to our servers. This extra layer of security causes our app to be a bit slower than what you might experience with iMessage or SMS texting (as they are not encrypted). But we think the added security is worth an extra second or two.
- Care3 meets all government privacy and security standards for PHI storage. All data and media files are encrypted in our dedicated cloud storage facilities. Cloud storage services like iCloud, Dropbox, and others do not meet government privacy standards for storage of personal health information. Most people don’t know that. We want you to be confident that all of your health communications are safe and secure with Care3.
Note: Many popular messaging apps are NOT safe for healthcare conversations. The apps above do not encrypt text messages traveling between your phone and their servers to the government’s standard for health information, the highest level. They also neither encrypt nor retain your data as required by law for health information storage. With this lighter security, hackers have an easier time if they want to intercept your information.
Many of you have indicated that you will increase your usage of Care3 even for non-health related conversations because of the high level of security that Care3 offers. We encourage this as our executive team has also increased our usage of Care3 for non-health related conversations as of late.
We appreciate your continued use of Care3. We have just passed 2,000 families using Care3! Have confidence that your information and activity are safe and secure regardless of what privacy access Congress gives to ISPs.
If you have any questions about the privacy and security of your texts or other information shared on Care3, please don’t hesitate to contact us. Like we always say, we’re there for you because you’re there for others.
David S. Williams
Co-Founder & CEO