The Care3 mobile app has been live for a little over two years. With thousands of people like you providing feedback, we’ve learned a few things. The first lesson we learned, however, is that we were not as good as we thought we were. What does that mean? It means we thought Care3 was SO easy for users to get, that you would be able to just pick it up with minimum instruction and get maximum benefit.
In hindsight, that seems ridiculous, but we really did intend Care3 to be simple. Our newest improvements are built specifically to teach you how to use Care3 as you go along. This way, you can get incremental benefit each time you interact with a new feature.
Our tutorial overlays are more integrated with the app experience and explain key features and activities that provide high value experiences. We call the tutorials “overlays” because the tutorial appear “over” the screen you’re on to let you know what you’re looking at and what things you can do.
For example, the app has always had an overlay on the home Conversations screen that you see when you first reach the page after registering.
This premier overlay shows you how to navigate the app and how to perform the main functions including editing your Profile, starting a Care Team, initiating a new Conversation, or viewing your accepted Actions.
Here are some of the NEW tutorial overlays. Definitely check them out as you experience Care3!
NEW! JOIN CARE TEAM OVERLAY
One of the first things you may have to do in Care3 is join a Care Team. Your doctor or other health professional from a care program like PACE may invite you.
Joining a Care Team is easy. When you receive an invite popup, the overlay shows you how to join—by tapping the “accept” button in the dialog box. This is important because Care Teams are special conversations that include professional care providers, you, and other family members.
NEW! ADD ACTION/MEDIA OVERLAY
This tutorial shows you where to add an Action Message and add Media to any message.
Action Messages are how you ask others to complete a task for you when you can’t do it yourself. Need someone to give Mom a ride to the doctor? Send an Action!
Adding media like Photos, Video, or Audio is easy. Simply tap the “paper clip” icon and choose which type of media you want to add. Follow the prompts. Simple.
NEW! ACTION DETAILS OVERLAY
The first time you accept an Action Message in your conversation, an overlay appears to let you know how to view the details.
Most importantly, the overlay instructs you to tap the “done” button when you complete the task.
NEW! THE “DONE” BUTTON OVERLAY
This is THE MOST IMPORTANT tutorial overlay. It occurs the first time you tap on an Accepted Action from your My Actions Calendar . It shows you where to find the “done” button.
Tapping this button after completing the task notifies the entire Care Team that it’s done. You should always let your Care Team know when you’ve completed an Action.
We strive each day to make Care3 easy to use so you can spend less time learning the app and more time caring for loved ones. Thank you for all you do!
As always, let us know what you think!
Introducing our new onboarding screens! The onboarding screens appear right after you register in the app. They serve as a brief walkthrough of key app features just to give you a sense of what to expect and what you can do with Care3. Check out a few of the onboarding screens below.
Why did we create these screens? The truth is that you told us that we needed more ways to set expectations for what the app can and will do. These onboarding screens are the first of several enhancements we are making to improve the ease of use of the Care3 app.
Let us know what you think!
Care3 attended the Aging Into The Future conference in Los Angeles on Friday, March 2. The Aging 2.0 LA team did an amazing job with great programming. Aging 2.0 focuses its efforts on the eight pillars, which they identify as “Grand Challenges” shown in the image.
Care3 touches four (!) of the eight Grand Challenges. This is how powerful our platform can be for seniors. The four areas Care3 impacts are:
Care Coordination is the process by which health care professionals decide what care needs to be delivered, in what sequence, and when for a patient. The more people needed to deliver care, the more complicated the process is. Care3 simplifies this process by creating a collaborative planning platform where all health care team members create ONE plan detailing the actions that they will complete over time. This makes visibility and coordination simple for the healthcare team, but also has one other main benefit–the team can help families know what care to deliver in the home to supplement the care they receive in the community health system. And that brings us to the next impact area….
Families care for seniors when they’re not in hospitals and other health facilities. We all have stories about how we cared for our mom or dad as they aged and ran into situations where we didn’t know what to do or how to perform some care tasks effectively. Since Care3 itemizes the care tasks that the family should complete for optimal care, families receive instruction and education from their professional healthcare team on how and when to provide care. Care3 improves communication between family and care professionals while simultaneously improving caregiving quality for the loved one.
Daily Living & Lifestyle
Caregivers impact a senior’s activities of daily living (ADLs). These include bathing, grooming, light housekeeping, and nutrition. Maximizing these activities helps seniors get ready for the world each day! Isolation can be reduced, better diet decisions drive higher energy, and most importantly, helps seniors remain living independently in their homes. Care3 helps facilitate ADL delivery in the home so each caregiver, whether family or professional, knows how to get the senior to live a healthy and active lifestyle.
Engagement & Purpose
Lastly, engagement and purpose keep us going at any age. Seniors are no different. When the three other challenges are being addressed and met, a senior has many more opportunities to engage with purpose-driven activities. Greater engagement can lead to longer life, higher quality of life and interactions with others. The Care3 mobile messaging app helps families communicate efficiently around health, sure, but it also encourages deep and meaningful interaction because conversations are private and secure. Families can initiate their most important conversations on Care3 and have peace of mind that their discussions are protected. Care3 strives to keep communications flowing between families to encourage purposeful engagement around health.
We’ve designed Care3 to be inclusive with a senior’s life without being disruptive. To learn more about how Care3 can help your care program and/or personal family, visit us at www.care3.co or contact us at firstname.lastname@example.org. Take care!
In our ongoing effort to provide access to Care3 to as many people as need it to care for loved ones, we have recently added both Spanish and Chinese (Simplified) language versions to our flagship family caregiving app!
You can access the specific language download pages in the App Store or Google Play or simply download the app on the English language page. If your device settings already default to apps showing in either Spanish or Chinese, Care3 will automatically display that version.
The Care3 Team
En nuestro esfuerzo continuo para proporcionar acceso a Care3 a tantas personas como lo necesite para cuidar a sus seres queridos, recientemente hemos agregado versiones en idioma español y chino (simple) a nuestra aplicación insignia de cuidado familiar.
Puede acceder a las páginas de descarga de idiomas específicos en App Store o Google Play o simplemente descargar la aplicación en la página de idioma inglés. Si la configuración de su dispositivo ya está predeterminada para las aplicaciones en español o chino, Care3 mostrará automáticamente esa versión.
El equipo de Care3
您可以访问App Store或Google Play中的特定语言下载页面，或者只需在英文语言页面上下载该应用程序即可。 如果您的设备设置已经默认使用西班牙语或中文显示的应用程序，Care3会自动显示该版本。