MitoAction and Care3 Announce Global Innovation Partnership Focused on Mitochondrial Disease

(Los Angeles, CA and Boston, MA) – June 12, 2018 – MitoAction (www.mitoaction.org), a leading patient advocacy organization within the mitochondrial disease community and Care3™ (www.care3.co), the world’s first team collaboration platform for healthcare delivered in the home and community, announce a global innovation partnership focused on advancing the knowledge of and care delivery for mitochondrial disease. This partnership aims to provide a unique platform to help families manage the complexities of day-to-day care, as well as facilitate enhanced communication with their personal and clinical care teams. The partnership goals include capturing critical information to help researchers and clinicians learn more about this rare disease to aid in the development of therapies, and ultimately a cure for mitochondrial disease.

“The platform that has resulted from this partnership will not only help families to manage their daily journey with mitochondrial disease, but will also improve communication with their care team and allow clinicians and researchers to gain a better understanding of the disease.” said Kira Mann, CEO of MitoAction. “We believe this platform is the first step in transforming the management and delivery of care, not only for those affected by mitochondrial disease, but the entire rare disease community. We are incredibly proud of our new partnership with Care3 and believe this type of collaborative innovation allows us to push the envelope on what is possible in utilizing technology with rare disease care. “

Care3 currently serves the senior care community through partnerships with Programs of All-Inclusive Care for the Elderly (PACE) for collaboration on care in the home and at PACE centers.

“In addition to senior care, Care3 can shine a light on the challenges faced by patients and families affected by mitochondrial disease and the correlations that exist between diagnosis, symptoms, treatment plan execution and quality of life,” adds David S. Williams, Co-Founder & CEO of Care3. “It’s our mission to bring healthcare equality to everyone and mitochondrial disease hasn’t received the innovation attention it deserves.”

MitoAction and Care3 plan to launch the joint platform in Summer of 2018 as the first phase in the multi-phase partnership. For more information, visit www.mitoaction.org/care3 and www.care3.co/mitoaction.

 

 

About MitoAction

MitoAction is a Boston based nonprofit whose mission is to improve the quality of life for children, adults, and families living with mitochondrial disease through support, education, outreach, advocacy, and clinical research initiatives. Since its founding in 2005, MitoAction has served families from across the U.S. and the globe, working tirelessly to offer comprehensive, up-to-date, expert resources, information, and support at no cost to any patient, family, clinician, educator, or member of the community. Learn more at www.mitoaction.org.

About Care3™

Care3™ is the world’s first team collaboration platform for healthcare delivered in the home and community. The HIPAA compliant Care3 platform helps collaborative care programs (e.g. PACE) operate more effectively by driving visibility and accountability for care delivered outside of health facilities. This unprecedented insight enables care teams to intervene to prevent costly outcomes such as emergency visits and hospitalizations. Learn more at www.care3.co.

Care3 CEO David Williams Featured on The Credentialed Podcast

The Credentialed, a podcast series focusing on emerging companies led by women and people of color, released their latest edition featuring a wide-ranging interview with Care3 CEO David Williams.

After listening to the first 30 seconds, David tweeted this:

David sees similar barriers in receiving adequate healthcare when part of an underserved group (the poor, people of color, women, and seniors) and the struggle faced by entrepreneurs of color raising venture capital because he has lived both situations. The focus of the discussion is why serving the underserved matters in today’s healthcare system and how Care3 is built to uniquely deliver better outcomes at lower cost. David also discusses how his background directly led to the founding of Care3 and how the company is built to achieve its mission of global healthcare equality.

Check it out at the link below or here.

 

Senior Care in the Home: How Care3 Brings Families and Care Professionals Together

Welcome back to our eldercare email series. In this installment we talk about one of the major issues facing senior care practitioners today, the lack of insight into what’s happening at the patient’s home. When seniors are in the doctor office or a senior care day center, providers know exactly what’s happening. But when they leave, it’s a mystery what happens in the home. Wouldn’t it be great if seniors, family and providers could collaborate and communicate what happens in those times when seniors are outside of health facilities?

Here’s what we’re hearing from providers.

“We have no idea what happens when the patient leaves the senior center.” Senior Care Program RN

 

“Half of our seniors don’t even come into the center. We need them to come in.” Senior Care Clinical Supervisor

Today senior care providers try to show families what should happen at home by sending paper instructions home with the senior and family caregiver. For example, some senior care programs send home a paper calendar, which shows what care tasks should be completed when seniors are home. Paper-based solutions depend on visual availability in the home, as well as the memory of the senior or the family caregiver in the time of need. Further, these solutions offer no feedback for the professional care team, there’s no way to know if care tasks are being done.

At Care3, we see the lack of insight into care being delivered in the home as a clinical and financial risk to senior care programs nationwide. We believe it is just as important to capture and use information on care delivered in the home as much as it is for the care delivered in senior care centers. Care3 tracks all of the care that’s delivered in the home by engaging family members around an individual care plan, which we call an Action Plan. Each action is itemized for the caregiver to complete in the home and then is tracked to ensure that those care tasks are completed. If those care tasks are not completed, Care3 notifies the professional care team so that they can make a decision whether to intervene. This is what makes Care3 different from every other care planning and communication solution available to senior care programs and families today.

At Care3 we are hard at work driving digital innovation for PACE (Program of All-Inclusive Care for the Elderly). Recently, we have rolled out new product enhancements that help influence the care delivered at home, get more caregivers involved, and drive greater adherence to care plans.

In the latest version of Care3 we have included enhancements that help interdisciplinary teams (IDT) plan for home-based care and strengthen the engagement of family caregivers.

“Care3 has truncated the provision of service, the communication of that service to participant and family, and the documentation of that service down to minutes from days.” PACE Administrator.

Enhancements were made to both the web-based Action Planner and the Care3 mobile app, specifically:

New Action Planner Website Enhancements

  • Quick renewal of Action Plans to streamline IDT planning workflow
  • Structured Problems and Objectives for increased Action Plan clarity and accountability for IDT and family members
  • Real-time Notifications when Actions are not “done” on time allowing earlier intervention to avoid hospitalizations

New Mobile App Enhancements

  • Support for Chinese and Spanish languages
  • Improved in-app tutorials that teach caregivers how to use Action Messages to communicate care task completion in one tap
  • Action confirmations to improve adherence to care instructions

With Care3 each IDT discipline can provide instructions for home-based care in accordance with CMS guidance giving you much needed influence over care delivered at home.

Request a demo (demo@care3.co) to see why PACE is turning to Care3 to strengthen the partnership between participant families and IDT members.

 

Care3 Featured as Spotlight Innovator at Aging 2.0 Caregiver Forum

Care3 was featured as a Spotlight Innovator at the Aging 2.0 Caregiver Forum in San Francisco last week. Care3 CEO David Williams delivered a 5-minute talk on how Care3 is leading the way in helping family caregivers collaborate with care professionals to keep seniors out of the hospital.

 


Thank you Aging 2.0 for putting on such a great show!

Introducing PACE3: Insights About PACE from Care3

Plan for Care Delivered in the Home

At Care3, we have the privilege of interacting with many PACE programs. We’re starting this series to share what we’re hearing from PACE programs across the country so you can learn from each other. We want you to see what solutions are in place, as well as what innovations are available to deal with real-world everyday problems. Welcome to PACE3: Insights About PACE from Care3.

To kick off the series, we are going to share a common theme we’ve heard about difficulties of planning for care delivered in the home. Specifically, the challenge of matching care plan assessments with the content of the care plan for home-based needs. Today’s care planning applications are focused on care delivered in the center and do not include tasks that are to be delivered in the home by the family.

CMS care planning guidance requires each IDT discipline to provide instructions for home-based care. Unfortunately, existing care planning applications do not offer an effective way to engage family caregivers and provide them with information to help them care for your participants. So, when the participant leaves the center you hope the family caregiver follows your instructions. Since many, if not most, incidents that lead to ED visits and hospitalization occur outside of the center, the care delivered at home presents the greatest opportunity to avoid negative outcomes.

That’s why PACE organizations are turning to Care3 to help them meaningfully engage family caregivers and gain influence over the important care delivered at home while complying with current and future guidance and regulations.

Please contact us at demo@care3.co to learn more about how we can help you strengthen the partnership between your families and IDT members.

Care3 Launches New Product Features for PACE at North Carolina PACE Association Annual Conference

DURHAM, N.C. – April 12, 2018 — Care3™, the world’s first team collaboration platform for healthcare delivered in the home and community, is announcing new product enhancements for PACE (Programs of All-Inclusive Care for the Elderly). These enhancements give PACE providers greater influence over the care delivered outside of the center by including participant family members directly in care planning and communications through the award-winning Care3 platform.

“By focusing on how IDT members, family caregivers, and participants interact, we have designed new features that combine engagement and care task accountability,” said David S. Williams, CEO and Co-Founder of Care3.  “The result has been 100% participant family and staff collaboration on care delivered outside of PACE centers.”

Care3’s new mobile app features increase accessibility and ease of use while tracking care delivered in the home.

New Mobile App Features

  • Support for Spanish and Chinese languages
  • Improved in-app tutorials that teach caregivers how to use Action Messages to communicate care task completion in one tap
  • Action confirmations to improve adherence to care instructions

Care3’s Action Planning includes members of the participant’s family with the interdisciplinary team for action plan collaboration regardless of setting.

New Action Planning Features

  • Structured Problems and Objectives for increased Action Plan clarity and accountability for IDT and family members
  • Real-time Notifications when Actions are not “done” on time allowing earlier intervention to avoid hospitalizations

Care3 has transformed traditional PACE care planning to Action Planning to improve visibility and accountability of care delivered inside and outside of the PACE Center.  Care3 is dedicated to being the digital innovation partner for PACE. Stay tuned for future product enhancements that advance the mission and growth of PACE.

About Care3™

Care3™ is the world’s first team collaboration platform for healthcare delivered in the home and community. The HIPAA compliant Care3 platform helps collaborative care programs (e.g. PACE) operate more effectively by driving visibility and accountability for care delivered outside of health facilities. This unprecedented insight enables care teams to intervene to prevent costly outcomes such as emergency visits and hospitalizations. Learn more at www.care3.co, or contact us for a demo at demo@care3.co.

Care3 to Announce New PACE Features at North Carolina PACE Association Annual Conference

(Los Angeles, CA) – April 4, 2018 – Care3™ (www.care3.co), the world’s first team collaboration platform for healthcare delivered in the home and community, is sponsoring the 2018 North Carolina PACE Association Annual Conference. Care3 has partnered with the North Carolina PACE Association to help deliver innovative technology solutions that give PACE programs visibility and influence over care delivered at home. Care3 will showcase product enhancements and home care engagement data at the NC PACE conference.

“In conversations with NC PACE service providers they’ve told us that lack of insight into care delivered in the home is a clinical and financial risk to their programs,” said Care3 co-founder, William Mintz. “Care3 helps solve this problem by improving family caregiver engagement around care, and providing critical information about that care to the IDT.”

Care3 was recently hailed by AARP and HealthXL as one of three “Digital Health Companies to Watch” in their New Models in Care Report focused on the Aging at Home space. Care3 is currently working with multiple PACE programs to improve care collaboration between IDT staff, family caregivers, and home care providers. 

The 2018 North Carolina PACE Association Annual Conference will be held April 12-13 at Sheraton Imperial Hotel – Raleigh Durham, NC. Visit Care3 at our booth to learn more about Care3 for PACE.

About Care3™

Care3™ is the world’s first team collaboration platform for healthcare delivered in the home and community. The HIPAA compliant Care3 platform helps collaborative care programs (e.g. PACE) operate more effectively by driving visibility and accountability for care delivered outside of health facilities. This unprecedented insight enables care teams to intervene to prevent costly outcomes such as emergency visits and hospitalizations. Learn more at www.care3.co, or contact us for a pre-conference demo at demo@care3.co.

Care3 Launches New In-app Tutorials!

The Care3 mobile app has been live for a little over two years. With thousands of people like you providing feedback, we’ve learned a few things. The first lesson we learned, however, is that we were not as good as we thought we were. What does that mean? It means we thought Care3 was SO easy for users to get, that you would be able to just pick it up with minimum instruction and get maximum benefit.

In hindsight, that seems ridiculous, but we really did intend Care3 to be simple. Our newest improvements are built specifically to teach you how to use Care3 as you go along. This way, you can get incremental benefit each time you interact with a new feature. 

Our tutorial overlays are more integrated with the app experience and explain key features and activities that provide high value experiences. We call the tutorials “overlays” because the tutorial appear “over” the screen you’re on to let you know what you’re looking at and what things you can do.

For example, the app has always had an overlay on the home Conversations screen that you see when you first reach the page after registering.

 

This premier overlay shows you how to navigate the app and how to perform the main functions including editing your Profile, starting a Care Team, initiating a new Conversation,  or viewing your accepted Actions.

 

 

 

 

 

Drumroll….

Here are some of the NEW tutorial overlays. Definitely check them out as you experience Care3!

NEW! JOIN CARE TEAM OVERLAY

 

One of the first things you may have to do in Care3 is join a Care Team. Your doctor or other health professional from a care program like PACE may invite you.

Joining a Care Team is easy. When you receive an invite popup, the overlay shows you how to join—by tapping the “accept” button in the dialog box. This is important because Care Teams are special conversations that include professional care providers, you, and other family members.

 

NEW! ADD ACTION/MEDIA OVERLAY

This tutorial shows you where to add an Action Message and add Media to any message.

Action Messages are how you ask others to complete a task for you when you can’t do it yourself. Need someone to give Mom a ride to the doctor? Send an Action!

Adding media like Photos, Video, or Audio is easy. Simply tap the “paper clip” icon and choose which type of media you want to add. Follow the prompts. Simple.

 

NEW! ACTION DETAILS OVERLAY

 

The first time you accept an Action Message in your conversation, an overlay appears to let you know how to view the details.

Most importantly,  the overlay instructs you to tap the “done” button when you complete the task.

 

 

 

NEW! THE “DONE” BUTTON OVERLAY

 

This is THE MOST IMPORTANT tutorial overlay. It occurs the first time you tap on an Accepted Action from your My Actions Calendar . It shows you where to find the “done” button.

Tapping this button after completing the task notifies the entire Care Team that it’s done. You should always let your Care Team know when you’ve completed an Action.

 

 

We strive each day to make Care3 easy to use so you can spend less time learning the app and more time caring for loved ones. Thank you for all you do!

As always, let us know what you think!

Care3 Proudly Supports the #FoundersForChange Movement!

Today, the #FoundersForChange movement begins! Care3 is one of 400+ companies promoting #FoundersForChange which seeks to move the tech industry to value diversity and inclusion. #FoundersForChange collectively warns the investment community, “if you don’t value diversity and inclusion, we don’t want your money.”

Check out the New York Times article and the #FoundersForChange website for more details (also see Care3 featured as one of the participating companies).

All founders pledge the following:

“I believe in a more diverse and inclusive tech industry. I am dedicated to having a diverse team and board, and when I have a choice of investment partners in the future, the diversity of their firms will be an important consideration.”

Care3 cherishes diversity and our team reflects that commitment.