The Care3 mobile app has been live for a little over two years. With thousands of people like you providing feedback, we’ve learned a few things. The first lesson we learned, however, is that we were not as good as we thought we were. What does that mean? It means we thought Care3 was SO easy for users to get, that you would be able to just pick it up with minimum instruction and get maximum benefit.
In hindsight, that seems ridiculous, but we really did intend Care3 to be simple. Our newest improvements are built specifically to teach you how to use Care3 as you go along. This way, you can get incremental benefit each time you interact with a new feature.
Our tutorial overlays are more integrated with the app experience and explain key features and activities that provide high value experiences. We call the tutorials “overlays” because the tutorial appear “over” the screen you’re on to let you know what you’re looking at and what things you can do.
For example, the app has always had an overlay on the home Conversations screen that you see when you first reach the page after registering.
This premier overlay shows you how to navigate the app and how to perform the main functions including editing your Profile, starting a Care Team, initiating a new Conversation, or viewing your accepted Actions.
Here are some of the NEW tutorial overlays. Definitely check them out as you experience Care3!
NEW! JOIN CARE TEAM OVERLAY
One of the first things you may have to do in Care3 is join a Care Team. Your doctor or other health professional from a care program like PACE may invite you.
Joining a Care Team is easy. When you receive an invite popup, the overlay shows you how to join—by tapping the “accept” button in the dialog box. This is important because Care Teams are special conversations that include professional care providers, you, and other family members.
NEW! ADD ACTION/MEDIA OVERLAY
This tutorial shows you where to add an Action Message and add Media to any message.
Action Messages are how you ask others to complete a task for you when you can’t do it yourself. Need someone to give Mom a ride to the doctor? Send an Action!
Adding media like Photos, Video, or Audio is easy. Simply tap the “paper clip” icon and choose which type of media you want to add. Follow the prompts. Simple.
NEW! ACTION DETAILS OVERLAY
The first time you accept an Action Message in your conversation, an overlay appears to let you know how to view the details.
Most importantly, the overlay instructs you to tap the “done” button when you complete the task.
NEW! THE “DONE” BUTTON OVERLAY
This is THE MOST IMPORTANT tutorial overlay. It occurs the first time you tap on an Accepted Action from your My Actions Calendar . It shows you where to find the “done” button.
Tapping this button after completing the task notifies the entire Care Team that it’s done. You should always let your Care Team know when you’ve completed an Action.
We strive each day to make Care3 easy to use so you can spend less time learning the app and more time caring for loved ones. Thank you for all you do!
As always, let us know what you think!
Today, the #FoundersForChange movement begins! Care3 is one of 400+ companies promoting #FoundersForChange which seeks to move the tech industry to value diversity and inclusion. #FoundersForChange collectively warns the investment community, “if you don’t value diversity and inclusion, we don’t want your money.”
All founders pledge the following:
“I believe in a more diverse and inclusive tech industry. I am dedicated to having a diverse team and board, and when I have a choice of investment partners in the future, the diversity of their firms will be an important consideration.”
Care3 cherishes diversity and our team reflects that commitment.
Introducing our new onboarding screens! The onboarding screens appear right after you register in the app. They serve as a brief walkthrough of key app features just to give you a sense of what to expect and what you can do with Care3. Check out a few of the onboarding screens below.
Why did we create these screens? The truth is that you told us that we needed more ways to set expectations for what the app can and will do. These onboarding screens are the first of several enhancements we are making to improve the ease of use of the Care3 app.
Let us know what you think!
Care3 attended the Aging Into The Future conference in Los Angeles on Friday, March 2. The Aging 2.0 LA team did an amazing job with great programming. Aging 2.0 focuses its efforts on the eight pillars, which they identify as “Grand Challenges” shown in the image.
Care3 touches four (!) of the eight Grand Challenges. This is how powerful our platform can be for seniors. The four areas Care3 impacts are:
Care Coordination is the process by which health care professionals decide what care needs to be delivered, in what sequence, and when for a patient. The more people needed to deliver care, the more complicated the process is. Care3 simplifies this process by creating a collaborative planning platform where all health care team members create ONE plan detailing the actions that they will complete over time. This makes visibility and coordination simple for the healthcare team, but also has one other main benefit–the team can help families know what care to deliver in the home to supplement the care they receive in the community health system. And that brings us to the next impact area….
Families care for seniors when they’re not in hospitals and other health facilities. We all have stories about how we cared for our mom or dad as they aged and ran into situations where we didn’t know what to do or how to perform some care tasks effectively. Since Care3 itemizes the care tasks that the family should complete for optimal care, families receive instruction and education from their professional healthcare team on how and when to provide care. Care3 improves communication between family and care professionals while simultaneously improving caregiving quality for the loved one.
Daily Living & Lifestyle
Caregivers impact a senior’s activities of daily living (ADLs). These include bathing, grooming, light housekeeping, and nutrition. Maximizing these activities helps seniors get ready for the world each day! Isolation can be reduced, better diet decisions drive higher energy, and most importantly, helps seniors remain living independently in their homes. Care3 helps facilitate ADL delivery in the home so each caregiver, whether family or professional, knows how to get the senior to live a healthy and active lifestyle.
Engagement & Purpose
Lastly, engagement and purpose keep us going at any age. Seniors are no different. When the three other challenges are being addressed and met, a senior has many more opportunities to engage with purpose-driven activities. Greater engagement can lead to longer life, higher quality of life and interactions with others. The Care3 mobile messaging app helps families communicate efficiently around health, sure, but it also encourages deep and meaningful interaction because conversations are private and secure. Families can initiate their most important conversations on Care3 and have peace of mind that their discussions are protected. Care3 strives to keep communications flowing between families to encourage purposeful engagement around health.
We’ve designed Care3 to be inclusive with a senior’s life without being disruptive. To learn more about how Care3 can help your care program and/or personal family, visit us at www.care3.co or contact us at firstname.lastname@example.org. Take care!
In our ongoing effort to provide access to Care3 to as many people as need it to care for loved ones, we have recently added both Spanish and Chinese (Simplified) language versions to our flagship family caregiving app!
You can access the specific language download pages in the App Store or Google Play or simply download the app on the English language page. If your device settings already default to apps showing in either Spanish or Chinese, Care3 will automatically display that version.
The Care3 Team
En nuestro esfuerzo continuo para proporcionar acceso a Care3 a tantas personas como lo necesite para cuidar a sus seres queridos, recientemente hemos agregado versiones en idioma español y chino (simple) a nuestra aplicación insignia de cuidado familiar.
Puede acceder a las páginas de descarga de idiomas específicos en App Store o Google Play o simplemente descargar la aplicación en la página de idioma inglés. Si la configuración de su dispositivo ya está predeterminada para las aplicaciones en español o chino, Care3 mostrará automáticamente esa versión.
El equipo de Care3
您可以访问App Store或Google Play中的特定语言下载页面，或者只需在英文语言页面上下载该应用程序即可。 如果您的设备设置已经默认使用西班牙语或中文显示的应用程序，Care3会自动显示该版本。
We urge all Android users to install the latest version of Care3.
Here’s the story:
At Care3 we spend a lot of our time watching users navigate the app in person. We also carefully monitor feedback, reviews, and comments.
This week for the first time, we witnessed firsthand the Care3 Android app crashing multiple times in only a few minutes. We were shocked and mortified. We checked if this wonderful woman, a family caregiver for her brother, had updated to any of our newer Android app versions and she had not.
We immediately updated her app from the Google Play store and it performed as expected (meaning everything worked with no crashes!).
We had received feedback that multiple crashes were occurring with our first Android release, but couldn’t replicate it no matter how hard we tried. We have updated the Android app several times since the first release, but recognize that some people may still be frustrated if they haven’t installed a new version.
Again, we urge all Android users to update to the latest version of Care3.
Thank you and we apologize for any inconvenience.
The Care3 Team
LOS ANGELES – Feb. 13, 2018 — Care3™ (www.care3.co)
“We are ecstatic to have our new investors join the Care3 family, especially Dr. Molina and Precursor Ventures,” says Care3 CEO & Co-Founder, David S. Williams. “Dr. Molina’s leadership and experience building care models for underserved populations via Managed Medicaid and Medicare Advantage is unparalleled. Precursor Ventures has already been a great partner growing Care3 to this stage and has the leadership to help us scale.”
Dr. Molina added, “The main focus of healthcare has shifted to keeping people out of hospitals. Care3 empowers care teams to engage families around care in the home and provides real-time alerts to enable interventions that can avoid emergency visits and hospitalizations. This is the future of community-based care.”
Care3 is currently working with multiple interdisciplinary care programs serving seniors, people with cancer, HIV and special needs children to improve collaboration and structured data collection in care planning, family engagement, and predictive analytics.
Care3™ is the world’s first team collaboration platform for healthcare delivered in the home and community. The HIPAA-compliant Care3 platform helps collaborative care programs (e.g. PACE) operate more effectively by driving visibility and accountability for care delivered outside of health facilities. This unprecedented insight enables care teams to intervene to prevent costly outcomes such as emergency visits and hospitalizations. Learn more at www.care3.co.
On Martin Luther King, Jr. Day, we celebrate the life of the most iconic civil rights leader in American History. We watch video of his speeches, read from his vast published works, and try to honor his leadership in a time when speaking out cost him his life. What often goes unnoticed, however, is that Dr. King found the inequality in healthcare one of the most insidious forms of injustice in America.
This quote sums up his view of healthcare at the time and is still true today:
Below is an excerpt from an article I published in 2016 analyzing healthcare inequality in the United States. Dr. King would say his dream is yet to be fulfilled in healthcare.
Healthcare in America – Is Justice Served?
By any measure, the healthcare capabilities of US-based hospitals and health centers are the best in the world. With leading institutions such as Mayo Clinic, Cleveland Clinic, and many other healthcare systems, the knowledge of evidence-based care generated at these institutions gives US residents the opportunity to receive top-notch care.
Or does it?
Introducing the 2014 AHRQ National Healthcare Quality and Disparities Report. This annual scorecard measures different ways healthcare doesn’t reach the “underserved” defined as the poor, people of color, the disabled, rural, and seniors. Across all measures of access, quality, and outcomes, underserved populations trail that of the general population. Is that justice?
For example, in one graphic AHRQ ranks each US state in quartiles by the quality of healthcare delivered:
On a second graphic, AHRQ charts each US state by the level of disparity in healthcare delivered based solely on race:
(Note: A similar analysis was NOT completed in the 2015 AHRQ report)
An analysis of these charts (which AHRQ curiously didn’t do themselves), one can see the states in which the highest level of care is delivered, while also having the highest level of disparity of care based on race. Six (6) states fall into that dubious group: Iowa, Wisconsin, Minnesota, Massachusetts, Rhode Island and Delaware (Michigan, Pennsylvania, NY and NJ are in the second highest quartile of quality, but also have the highest level of disparity).
Again, these six states have the capability to deliver the highest quality of care for their residents–but also sport the highest disparity levels of healthcare access, quality, and outcomes based solely on the race of patients.
Is this justice?
Further complicating this picture is a recent study by researchers at Johns Hopkins Medicine published in The BMJ (formerly British Medical Journal) stating that if medical errors were counted correctly, they would rank third on the list of causes of death in the US behind cardiovascular disease and cancer. The researchers penned an open letter to the CDC asking them to update their data collection methods to account for avoidable medical errors as a cause of death, not simply the underlying disease that led to the need for acute care. Their methodology in coming to that conclusion could also be applied to the environments in which healthcare disparities exist by race.
It doesn’t take a scientist to recognize that a disproportionate level of medical errors likely occur to those in underserved populations. There is no accountability for avoidable medical errors in the same manner that (theoretically) the criminal justice system could apply accountability for broken laws because those medical errors are not counted.
If a disproportionate amount of the 250,000 suspected avoidable medical errors that lead to death in the US happen to patients in underserved populations because of poor quality being delivered, isn’t that the same as unconscious bias (or perhaps conscious discrimination) leading to different treatment of people of color by law enforcement and the criminal justice system? Both groups have the capability of delivering better outcomes in the moment, but “somehow” the most optimal outcomes are not achieved.
Is that justice?
Healthcare providers do noble work. So do police officers. They are people we respect in our communities and need to perform at their highest levels to reach our best quality of life. Can we improve accountability and reporting to help increase quality and drive better outcomes for all? I believe we can.
Leading Toward Justice
Leading toward justice requires acknowledgement that injustice exists. Health disparities are a form of injustice and many organizations are standing up to research and fix the problem. These organizations have clearly identified the injustice in health disparities and are taking steps to eliminate them. Bravo.
Now it’s time for action and results.
Care3 is built to battle inequities and disparities in healthcare using mobile and social technology. We welcome the opportunity to partner with healthcare entities such as hospital systems, health plans, community hospitals, and community-based care management firms in initiatives where measurable impact can be achieved with underserved populations.
About David S. Williams III
David S. Williams III is a leading innovator in consumer digital health. Care3 is inspired by David’s experience caring for his special needs son and the realization that the most vulnerable members of our society including seniors, people of color, and the disabled do not have equal access to healthcare and receive woefully inadequate quality of care in their homes and communities. Care3 is built to fix these unacceptable and unnecessary inequities.
Let’s make 2018 The Year of Action. That means you take the steps necessary to achieve your goals. Just go for it! Not only can you do it, you deserve all of the success you achieve. #TheCare3Way #YearofAction #HappyNewYear #caregiving
It’s been an amazing 2017 for Care3. We have expanded product features, built business partnerships, gained outstanding innovation recognition, and most importantly, helped bring better care and communications to families. Thank you for supporting Care3 and our mission to bring healthcare equality to the world through collaborative technology.
Selected 2017 Product Features
- Care Planning: Action Planning by Care Discipline for PACE and other collaborative care programs
- Mobile App: Espanol! All Care3 apps are available in Spanish language
- Mobile App: New Onboarding Screens help users learn the features and functions of the app faster
National PACE Association Conference Keynote Sponsorship – A picture says a thousand words–to about a thousand people….
Enabling Connected & Independent Living Through New Care Models
The 10 Fastest Growing Healthcare Communications Solutions Companies 2017
The 10 Most Promising Healthcare Communications Provider Companies 2017