At Care3 we are hard at work driving digital innovation for PACE (Program of All-Inclusive Care for the Elderly). Recently, we have rolled out new product enhancements that help influence the care delivered at home, get more caregivers involved, and drive greater adherence to care plans.

In the latest version of Care3 we have included enhancements that help interdisciplinary teams (IDT) plan for home-based care and strengthen the engagement of family caregivers.

“Care3 has truncated the provision of service, the communication of that service to participant and family, and the documentation of that service down to minutes from days.” PACE Administrator.

Enhancements were made to both the web-based Action Planner and the Care3 mobile app, specifically:

New Action Planner Website Enhancements

  • Quick renewal of Action Plans to streamline IDT planning workflow
  • Structured Problems and Objectives for increased Action Plan clarity and accountability for IDT and family members
  • Real-time Notifications when Actions are not “done” on time allowing earlier intervention to avoid hospitalizations

New Mobile App Enhancements

  • Support for Chinese and Spanish languages
  • Improved in-app tutorials that teach caregivers how to use Action Messages to communicate care task completion in one tap
  • Action confirmations to improve adherence to care instructions

With Care3 each IDT discipline can provide instructions for home-based care in accordance with CMS guidance giving you much needed influence over care delivered at home.

Request a demo (demo@care3.co) to see why PACE is turning to Care3 to strengthen the partnership between participant families and IDT members.

 

Care3 Featured as Spotlight Innovator at Aging 2.0 Caregiver Forum

Care3 was featured as a Spotlight Innovator at the Aging 2.0 Caregiver Forum in San Francisco last week. Care3 CEO David Williams delivered a 5-minute talk on how Care3 is leading the way in helping family caregivers collaborate with care professionals to keep seniors out of the hospital.

 


Thank you Aging 2.0 for putting on such a great show!

Introducing PACE3: Insights About PACE from Care3

Plan for Care Delivered in the Home

At Care3, we have the privilege of interacting with many PACE programs. We’re starting this series to share what we’re hearing from PACE programs across the country so you can learn from each other. We want you to see what solutions are in place, as well as what innovations are available to deal with real-world everyday problems. Welcome to PACE3: Insights About PACE from Care3.

To kick off the series, we are going to share a common theme we’ve heard about difficulties of planning for care delivered in the home. Specifically, the challenge of matching care plan assessments with the content of the care plan for home-based needs. Today’s care planning applications are focused on care delivered in the center and do not include tasks that are to be delivered in the home by the family.

CMS care planning guidance requires each IDT discipline to provide instructions for home-based care. Unfortunately, existing care planning applications do not offer an effective way to engage family caregivers and provide them with information to help them care for your participants. So, when the participant leaves the center you hope the family caregiver follows your instructions. Since many, if not most, incidents that lead to ED visits and hospitalization occur outside of the center, the care delivered at home presents the greatest opportunity to avoid negative outcomes.

That’s why PACE organizations are turning to Care3 to help them meaningfully engage family caregivers and gain influence over the important care delivered at home while complying with current and future guidance and regulations.

Please contact us at demo@care3.co to learn more about how we can help you strengthen the partnership between your families and IDT members.

Care3 Launches New Product Features for PACE at North Carolina PACE Association Annual Conference

DURHAM, N.C. – April 12, 2018 — Care3™, the world’s first team collaboration platform for healthcare delivered in the home and community, is announcing new product enhancements for PACE (Programs of All-Inclusive Care for the Elderly). These enhancements give PACE providers greater influence over the care delivered outside of the center by including participant family members directly in care planning and communications through the award-winning Care3 platform.

“By focusing on how IDT members, family caregivers, and participants interact, we have designed new features that combine engagement and care task accountability,” said David S. Williams, CEO and Co-Founder of Care3.  “The result has been 100% participant family and staff collaboration on care delivered outside of PACE centers.”

Care3’s new mobile app features increase accessibility and ease of use while tracking care delivered in the home.

New Mobile App Features

  • Support for Spanish and Chinese languages
  • Improved in-app tutorials that teach caregivers how to use Action Messages to communicate care task completion in one tap
  • Action confirmations to improve adherence to care instructions

Care3’s Action Planning includes members of the participant’s family with the interdisciplinary team for action plan collaboration regardless of setting.

New Action Planning Features

  • Structured Problems and Objectives for increased Action Plan clarity and accountability for IDT and family members
  • Real-time Notifications when Actions are not “done” on time allowing earlier intervention to avoid hospitalizations

Care3 has transformed traditional PACE care planning to Action Planning to improve visibility and accountability of care delivered inside and outside of the PACE Center.  Care3 is dedicated to being the digital innovation partner for PACE. Stay tuned for future product enhancements that advance the mission and growth of PACE.

About Care3™

Care3™ is the world’s first team collaboration platform for healthcare delivered in the home and community. The HIPAA compliant Care3 platform helps collaborative care programs (e.g. PACE) operate more effectively by driving visibility and accountability for care delivered outside of health facilities. This unprecedented insight enables care teams to intervene to prevent costly outcomes such as emergency visits and hospitalizations. Learn more at www.care3.co, or contact us for a demo at demo@care3.co.

Care3 to Announce New PACE Features at North Carolina PACE Association Annual Conference

(Los Angeles, CA) – April 4, 2018 – Care3™ (www.care3.co), the world’s first team collaboration platform for healthcare delivered in the home and community, is sponsoring the 2018 North Carolina PACE Association Annual Conference. Care3 has partnered with the North Carolina PACE Association to help deliver innovative technology solutions that give PACE programs visibility and influence over care delivered at home. Care3 will showcase product enhancements and home care engagement data at the NC PACE conference.

“In conversations with NC PACE service providers they’ve told us that lack of insight into care delivered in the home is a clinical and financial risk to their programs,” said Care3 co-founder, William Mintz. “Care3 helps solve this problem by improving family caregiver engagement around care, and providing critical information about that care to the IDT.”

Care3 was recently hailed by AARP and HealthXL as one of three “Digital Health Companies to Watch” in their New Models in Care Report focused on the Aging at Home space. Care3 is currently working with multiple PACE programs to improve care collaboration between IDT staff, family caregivers, and home care providers. 

The 2018 North Carolina PACE Association Annual Conference will be held April 12-13 at Sheraton Imperial Hotel – Raleigh Durham, NC. Visit Care3 at our booth to learn more about Care3 for PACE.

About Care3™

Care3™ is the world’s first team collaboration platform for healthcare delivered in the home and community. The HIPAA compliant Care3 platform helps collaborative care programs (e.g. PACE) operate more effectively by driving visibility and accountability for care delivered outside of health facilities. This unprecedented insight enables care teams to intervene to prevent costly outcomes such as emergency visits and hospitalizations. Learn more at www.care3.co, or contact us for a pre-conference demo at demo@care3.co.

Care3 Launches New In-app Tutorials!

The Care3 mobile app has been live for a little over two years. With thousands of people like you providing feedback, we’ve learned a few things. The first lesson we learned, however, is that we were not as good as we thought we were. What does that mean? It means we thought Care3 was SO easy for users to get, that you would be able to just pick it up with minimum instruction and get maximum benefit.

In hindsight, that seems ridiculous, but we really did intend Care3 to be simple. Our newest improvements are built specifically to teach you how to use Care3 as you go along. This way, you can get incremental benefit each time you interact with a new feature. 

Our tutorial overlays are more integrated with the app experience and explain key features and activities that provide high value experiences. We call the tutorials “overlays” because the tutorial appear “over” the screen you’re on to let you know what you’re looking at and what things you can do.

For example, the app has always had an overlay on the home Conversations screen that you see when you first reach the page after registering.

 

This premier overlay shows you how to navigate the app and how to perform the main functions including editing your Profile, starting a Care Team, initiating a new Conversation,  or viewing your accepted Actions.

 

 

 

 

 

Drumroll….

Here are some of the NEW tutorial overlays. Definitely check them out as you experience Care3!

NEW! JOIN CARE TEAM OVERLAY

 

One of the first things you may have to do in Care3 is join a Care Team. Your doctor or other health professional from a care program like PACE may invite you.

Joining a Care Team is easy. When you receive an invite popup, the overlay shows you how to join—by tapping the “accept” button in the dialog box. This is important because Care Teams are special conversations that include professional care providers, you, and other family members.

 

NEW! ADD ACTION/MEDIA OVERLAY

This tutorial shows you where to add an Action Message and add Media to any message.

Action Messages are how you ask others to complete a task for you when you can’t do it yourself. Need someone to give Mom a ride to the doctor? Send an Action!

Adding media like Photos, Video, or Audio is easy. Simply tap the “paper clip” icon and choose which type of media you want to add. Follow the prompts. Simple.

 

NEW! ACTION DETAILS OVERLAY

 

The first time you accept an Action Message in your conversation, an overlay appears to let you know how to view the details.

Most importantly,  the overlay instructs you to tap the “done” button when you complete the task.

 

 

 

NEW! THE “DONE” BUTTON OVERLAY

 

This is THE MOST IMPORTANT tutorial overlay. It occurs the first time you tap on an Accepted Action from your My Actions Calendar . It shows you where to find the “done” button.

Tapping this button after completing the task notifies the entire Care Team that it’s done. You should always let your Care Team know when you’ve completed an Action.

 

 

We strive each day to make Care3 easy to use so you can spend less time learning the app and more time caring for loved ones. Thank you for all you do!

As always, let us know what you think!

Care3 Proudly Supports the #FoundersForChange Movement!

Today, the #FoundersForChange movement begins! Care3 is one of 400+ companies promoting #FoundersForChange which seeks to move the tech industry to value diversity and inclusion. #FoundersForChange collectively warns the investment community, “if you don’t value diversity and inclusion, we don’t want your money.”

Check out the New York Times article and the #FoundersForChange website for more details (also see Care3 featured as one of the participating companies).

All founders pledge the following:

“I believe in a more diverse and inclusive tech industry. I am dedicated to having a diverse team and board, and when I have a choice of investment partners in the future, the diversity of their firms will be an important consideration.”

Care3 cherishes diversity and our team reflects that commitment.

New Onboarding Screens Set the Stage for the Care3 App

Introducing our new onboarding screens! The onboarding screens appear right after you register in the app. They serve as a brief walkthrough of key app features just to give you a sense of what to expect and what you can do with Care3. Check out a few of the onboarding screens below.

 

Why did we create these screens? The truth is that you told us that we needed more ways to set expectations for what the app can and will do. These onboarding screens are the first of several enhancements we are making to improve the ease of use of the Care3 app.

Let us know what you think!

 

 

Aging 2.0 Presents Its 8 Grand Challenges in Aging and Care3 Impacts Half of Them

Care3 attended the Aging Into The Future conference in Los Angeles on Friday, March 2. The Aging 2.0 LA team did an amazing job with great programming. Aging 2.0 focuses its efforts on the eight pillars, which they identify as “Grand Challenges” shown in the image.

Care3 touches four (!) of the eight Grand Challenges. This is how powerful our platform can be for seniors. The four areas Care3 impacts are:

Care Coordination

Care Coordination is the process by which health care professionals decide what care needs to be delivered, in what sequence, and when for a patient. The more people needed to deliver care, the more complicated the process is. Care3 simplifies this process by creating a collaborative planning platform where all health care team members create ONE plan detailing the actions that they will complete over time. This makes visibility and coordination simple for the healthcare team, but also has one other main benefit–the team can help families know what care to deliver in the home to supplement the care they receive in the community health system. And that brings us to the next impact area….

Caregiving

Families care for seniors when they’re not in hospitals and other health facilities. We all have stories about how we cared for our mom or dad as they aged and ran into situations where we didn’t know what to do or how to perform some care tasks effectively. Since Care3 itemizes the care tasks that the family should complete for optimal care, families receive instruction and education from their professional healthcare team on how and when to provide care. Care3 improves communication between family and care professionals while simultaneously improving caregiving quality for the loved one.

Daily Living & Lifestyle

Caregivers impact a senior’s activities of daily living (ADLs). These include bathing, grooming, light housekeeping, and nutrition. Maximizing these activities helps seniors get ready for the world each day! Isolation can be reduced, better diet decisions drive higher energy, and most importantly, helps seniors remain living independently in their homes. Care3 helps facilitate ADL delivery in the home so each caregiver, whether family or professional, knows how to get the senior to live a healthy and active lifestyle.

Engagement & Purpose

Lastly, engagement and purpose keep us going at any age. Seniors are no different. When the three other challenges are being addressed and met, a senior has many more opportunities to engage with purpose-driven activities. Greater engagement can lead to longer life, higher quality of life and interactions with others. The Care3 mobile messaging app helps families communicate efficiently around health, sure, but it also encourages deep and meaningful interaction because conversations are private and secure. Families can initiate their most important conversations on Care3 and have peace of mind that their discussions are protected. Care3 strives to keep communications flowing between families to encourage purposeful engagement around health.

 

The Care3 Platform

 

We’ve designed Care3 to be inclusive with a senior’s life without being disruptive. To learn more about how Care3 can help your care program and/or personal family, visit us at www.care3.co or contact us at aging@care3.co. Take care!

Care3 Adds New Languages! Spanish and Chinese

In our ongoing effort to provide access to Care3 to as many people as need it to care for loved ones, we have recently added both Spanish and Chinese (Simplified) language versions to our flagship family caregiving app!

You can access the specific language download pages in the App Store or Google Play or simply download the app on the English language page. If your device settings already default to apps showing in either Spanish or Chinese, Care3 will automatically display that version.

Take care!

The Care3 Team

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En nuestro esfuerzo continuo para proporcionar acceso a Care3 a tantas personas como lo necesite para cuidar a sus seres queridos, recientemente hemos agregado versiones en idioma español y chino (simple) a nuestra aplicación insignia de cuidado familiar.

Puede acceder a las páginas de descarga de idiomas específicos en App Store o Google Play o simplemente descargar la aplicación en la página de idioma inglés. Si la configuración de su dispositivo ya está predeterminada para las aplicaciones en español o chino, Care3 mostrará automáticamente esa versión.

¡Cuídate!

El equipo de Care3

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在我们不断努力为所有需要照顾亲人的人提供Care3服务的同时,我们最近在我们的旗舰家庭护理应用程序中添加了西班牙语和中文(简体)语言版本!

您可以访问App Store或Google Play中的特定语言下载页面,或者只需在英文语言页面上下载该应用程序即可。 如果您的设备设置已经默认使用西班牙语或中文显示的应用程序,Care3会自动显示该版本。

保重!

Care3团队